Digital products & services — no physical goods
Everything NextGenAI sells — cursor designs, custom commissions, AI automation packs, and website builds — is delivered digitally or as a service. No physical goods are shipped. The terms below cover every product type we offer.
14-day technical issue window
If you experience a technical issue — corrupted files, files that won't install on your stated operating system, or missing formats — contact us within 14 days of payment and we will either resolve the issue or issue a full refund.
Email support@getnextgenai.com with your order details and a description of the issue.
All other sales are final
Due to the digital nature of our products, refunds are not offered for change of mind or accidental purchases once files have been delivered. Once your cursor files have been sent to your email, the order is considered fulfilled.
Custom commission work
Custom commission orders require a deposit at the time of order confirmation. Once design work begins, deposits are non-refundable. Final balance payments are non-refundable once the completed work is delivered.
If you wish to cancel a custom commission before design work begins, contact us within 24 hours of your deposit payment and we will issue a full refund.
AI automation packs & website builds
AI Automation Packs ($149–$249) and Website Builds (from $100) are made-to-order services. Because work is performed specifically for you, they follow milestone-based terms:
- Before work begins, you may cancel for a full refund within 24 hours of payment.
- Once build or configuration work has started, payments cover work already performed and are non-refundable, except where required by law.
- For AI Automation Packs, we provide a 14-day post-delivery window to fix, at no extra charge, any defect that prevents the delivered automation from running as described.
- Website Builds include the revision rounds stated in your quote; a completed, delivered, and accepted build is non-refundable.
If a delivered service does not match what was agreed in writing, contact support@getnextgenai.com and we will correct it or issue an appropriate refund.
Chargebacks
If you have an issue with your order, please contact us first. We respond to all support requests within 24 hours and will resolve legitimate issues. Initiating a chargeback before contacting support may result in your account being barred from future orders.
Contact
Questions about this policy? Reach us at support@getnextgenai.com.